Shipping Policy

At Sensae Private Limited, we are committed to delivering your orders promptly and securely. Please review our shipping policy below for clarity on our delivery process.

Delivery Timeframe

We strive to deliver all orders within 7–10 business days from the date of order confirmation. Please note that delivery may be delayed due to unavoidable circumstances such as:

●              Extreme weather conditions

●              Government regulations

●              Force majeure events including civil disturbances, strikes, or natural disasters

All orders will be scheduled for delivery no earlier than the third business day from the date of order confirmation.

Customer’s Responsibility

To ensure a smooth delivery process, customers must provide accurate and complete information when placing an order, including:

●              Full name of the recipient

●              Complete delivery address, including:

○              Flat/Bungalow number

○              Building/Apartment name

○              Road/Street name

○              City, State, and Pin Code

●              Contact number (mobile or landline)

●              A recognizable landmark

●              A valid email address for communication

Failed Delivery Attempts

Sensae Private Limited will attempt one delivery. If the delivery fails due to any of the following reasons, additional shipping charges will apply for re-delivery:

●              Incorrect or incomplete address provided by the customer

●              Recipient not available at the given address

●              Recipient refuses to accept the order

●              Delivery handed over to a third party per customer instructions

●              Incorrect or unreachable contact information

In the event of a force majeure situation, re-delivery will be arranged at our discretion based on prevailing conditions.

Tracking Information

Once your order is shipped, a tracking number (if available) will be emailed to the address provided at checkout.

We encourage customers to monitor their shipments and contact us promptly if they observe delays or issues.

Insurance and Liability

Orders shipped by Sensae Private Limited are not insured. Customers are advised to inspect the package at the time of delivery. Claims regarding damages or missing items must be made immediately during delivery.

Delays in Shipping

If a product is unavailable or processing is delayed, certain orders may require 10–15 business days to ship. Customers will be notified via email or phone if there is any delay in processing their order.

Event-Specific Orders

For orders intended for events or festivals where timely delivery is crucial, we recommend placing your order at least 15 days in advance.

For urgent delivery requirements, please contact us before placing the order.

Serviceable Areas

Currently, we ship products within India, to select serviceable cities. If your delivery location is not serviceable, you will be informed via email.


Shipping Charges

Shipping charges vary based on:

●              Order value

●              Delivery location

●              Ongoing promotional offers

Applicable shipping charges will be shown at checkout before confirming the order.

Right to Modify or Cancel

Sensae Private Limited reserves the right to modify, limit, or cancel orders at any time, particularly in cases involving:

• Incorrect pricing
• Orders suspected to pose risk to business, suppliers, or partners

Contact Information

For queries or urgent delivery needs, feel free to reach us at:

connect@mysensae.com

Sensae Private Limited

Basement Floor, Building No. 5/257A8, Suite No. 193B,
Pallath Square, FACT Kalamassery Road,
Kalamassery, Ernakulam, Kerala – 683104

Trade Name (as per GST): SENSAE PRIVATE LIMITED
GST Number: 32ABRCS6344Q1ZL